Hello there! 

Curious to learn how Bumpa can reduce your order processing time by half and save you from order mix-ups or losing potential repeat customers? 

This article breaks down how the order processing system works for both website orders and orders from your physical store or any social media platform you sell from. 

Table of Contents: 

• Order processing for website orders. 

• Order processing for offline sales. 

• FAQs

Order Processing for Website Orders. 

When you sign up on Bumpa, you get a fully functional e-commerce website that is equipped with its own order processing system. 

This system automates some inventory management and marketing actions for you based on the actions and inactions of yourself and your customers like: 

• Once an order has been placed.

• If the order is abandoned.

• Once the order has been paid for. 

• Once you Mark the Order as Shipped.

• Once you Mark the Order as Delivered.

• Once you Mark the Order as Returned. 

This is how the automation for different actions work: 

Once An Order Is Placed (Paid Or Unpaid)

When an order is placed on your website, our system adds the order to your dashboard. 

There you can see if it is a paid or unpaid order, the items in the order, name and contact information of the customer that placed the order.  

The customer information can include the customer’s phone number, email address, address etc so you can send them marketing communications and enable them to complete their purchase. 

If the Order is Abandoned/Unpaid. 

General Abandoned Cart Reminder 

Once a customer has placed an order & gotten to the payment page but didnt make payment, an automated email from Bumpa is sent to the customer’s email address after 30 minutes with details of the order & a link to pay. 

Abandoned Carts and Inventory. 

Please note that an item in cart does not reduce your inventory (products in stock) until it has been paid for. 

Cart Timer and Payment Reminder for Premium Users. 

Bumpa has a feature that allows premium users set a cart timer. 

A cart timer basically means you can choose the amount of time items are reserved for your customers if they don’t make payment. 

For example, a merchant can decide to set a 2 hour timer, meaning that their buyers can still come back 2 hours after placing an order and still pay for the product. 

After the timer expires and payment has not been made, the order is cancelled and the items are updated in your inventory as not just reserved but available to buy. 

Settings for Payment Reminders for Premium Users. 

Users that set a timer for their products can also set the number of times a payment reminder email is sent to their customer. 

Payment Request 

You can click on the Payment Request and it sends an SMS to the customer detailing their order and it includes a link to pay. 

Customer Group Addition

The customer is added to a default customer group: Customers with abandoned orders.

This is to make it easier to send Bulk SMS/emails to customers like this so they can send eventually complete their order.

Your Customer Cancels An Order.

Your customer can cancel an order if payment has not been made. Once they click on the Cancel two automatic things happen: 

• Your inventory is updated with the products earlier reserved for the customer. 

• You receive an email informing you that your customer has cancelled the order. 

You Cancel An Order. 

You can cancel an order once the customer has not made payment. When you cancel an order, two automatic things happen: 

• Your inventory gets updated with the products earlier reserved for the customer.

• A cancellation is sent to your customer informing them that you’ve cancelled the order. 

If the Order is Paid for. 

Once an order has been paid for, there are a couple of automations available based on the actions of the seller. 

If Your Customer Pays Through Paystack. 

Once your customer pays for their order via Bumpa’s online payment gateway (Paystack), a couple of automations occur: 

• An automatic receipt is sent to your customer’s email. 

• You get a notification on your Bumpa app that a product (s) has been paid for. 

• Your inventory is immediately updated with the products that have now been sold. 

• Your business analytics on: Sales, Transactions, Products & Customers are updated with the numbers from the sale.  

• A profile is created for that customer on your dashboard with their details and purchase history (if it is their first purchase)

• The customer is added to any relevant default customer Group. This can be Customers with 1 completed Order, Top 10% customers by amount spent.  You can always send marketing emails or SMS to these customers later.

An account on your website is also created for that customer. This account is how they can drop reviews for your products and easily shop next time. 

If the Customer Pays You Through Bumpa Terminal on the Website

• You get an automatic payment confirmation on WhatsApp. 

• The payment shows up in your Transactions tab allowing you to Match Order. 

Once you Match Order with a Bumpa Terminal Payment. 

After Matching an Order, the following happens: 

• The order is marked as paid and an automated receipt is sent to your customer. 

• Your inventory is immediately updated with the products that have now been sold. 

• Your business analytics on: Sales, Transactions, Products & Customers are updated with the numbers from the sale.  

• A profile is created for that customer on your dashboard with their details and purchase history. 

• The customer is added to an appropriate default customer Group. This could be Customers with 1 completed Order, Top 10% customers based on amount spent etc.  You can always send marketing emails or SMS to these customers later.

• An account on your website is also created for that customer. This account is how they can drop reviews for your products and easily shop next time. 

Once the Order is Ready for Delivery

Bumpa has 2 order status markers that also trigger some automated processes such as: 

Mark as Shipped: 

Once your dispatch/delivery provider has picked up the order items from you, you can click on Mark as Shipped & an automated email is sent to the customer informing them that their order is on the way. 

Mark as Delivered

Once your delivery/logistics provider confirms that an item has been delivered, you can click on the Mark as Delivered button, which sends 2 automated emails: 

• Delivery email: This email informs your customers that the order has been delivered and asks them to leave a review for the product on your website. 

• Review email: This email is delivered 3 days after the delivery and asks your customers to drop a review for the products on the order if they haven’t dropped a review yet. 

If Items in a Paid Order Are Returned 

If your customer returns an item, you can mark it as returned, and this automatically does two things: 

• Increase your inventory count: It will add the returned products to your stock count. 

• Transactions Update: It adjusts the transaction amount on your store dashboard. 

Order Processing for Offline Orders 

Bumpa also helps you automate order processes for sales that occur in your physical store or anywhere else besides your website. 

Please note that the automated actions can only work when you record the sale on Bumpa. That’s when you can activate some of the automated actions. 

Here’s how it works: 

• Unpaid Offline Order

• Paid Offline Order. 

To be continued.....