Tips
Secure Customer Data & Keep Your Business Running - Even If Your Social Media Is Suspended!
Tips
Petra Nna .Apr 26, 2023
"I’ve been locked out of my Instagram account and can’t access my customers."
"My social media has been hacked. Does that mean I lose all my customers?"
"I lost my business social media account. How do I access all my customers again?"
Today, we’re talking about one of the issues that plagues business owners the most when it comes to their social media accounts.
As a business owner, you know the importance of having a social media account for your business. Twitter, Instagram, Facebook and even TikTok are hot places for selling online especially in 2023 where everyone is on social media, and can easily reach out to make a purchase without having to close their favorite social media app. You can make content, reach customers where they are, and even target new customers with your content and by running ads. Some businesses even exist solely on social media. This means that all their customers are on these platforms.
Related: How to Increase Social Media Followers for your Business Account
Now, let's say that you're running an online business selling handmade clothing on Instagram. You've worked hard to build a following, and you know your customers by name. They're loyal, engaged, and you've been able to turn Instagram followers into repeat customers.
One day, however, your Instagram account is hacked by an unknown party. You're locked out, and all of your messages and conversations with your customers are gone. This would be a devastating loss for any business, because those conversations and interactions are a valuable source of customer information.
Fortunately, you've been using Bumpa to store all of your customer information. Because you've been diligent about saving customer names, email addresses, social media handles, and even notes on their preferences and complaints, all of that valuable data is stored safely in Bumpa.
With a few clicks, you're able to access all of that information and reach out to your customers directly. If you’ve set up a new Instagram account, you then send them an email or SMS informing them of the situation, invite them to follow you on your new page, and even offer them a discount or coupon for following you and getting more people to follow you. You even also have their social media handles, and you can send them a direct message on Instagram!
Thanks to Bumpa, you're still able to provide personalised service, create and offer deals, and continue to connect with and build relationships with your followers, even if you're locked out of Instagram.
All in all, Bumpa is an essential tool for any business owner who wants to maintain great customer relationships, preserve valuable data, and stay ahead of the curve, even in the face of unforeseen events like a hacked or lost social media account.
Related: Discover 10 Things Bumpa App Can Do for Your Business in 1 Minute!
How you Can Save Customer Data by Using Bumpa.
Open your Bumpa app and in the menu row at the bottom of the screen, select “Customers”.
Tap the + button at the right, beside the search bar.
Fill in the customer information and click on “Save” at the top right corner of your screen.
Here’s a screenshot below to show you where you can save your customer’s information. You can save every detail about a customer, including their social media handle and even take notes on their preferences.
And that’s it. You can save the information of all your customers, and never have to worry about losing it ever again!
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